Wladimir Castro is the new director of Fluxo's Services Business Unit. He joined the company in May of this year to reformulate the entire Services area, having as main objectives and challenges: to contribute to the development of the organization, to create processes and procedures that allow the improvement of the quality of the services performed and to promote greater agility in service, with the aim of increasing customer satisfaction.
He will also have the mission of developing new service scopes, such as the new availability maintenance service contracts that Fluxo is already working with some customers. The scope of these contracts considers the best maintenance practices, and prioritizes inspections and predictive and preventive maintenance planned based on data and diagnostics obtained. In order to make availability possible and also to carry out maintenance as planned, in addition to providing service, Fluxo will keep in stock all the critical or necessary parts to fulfill the contract. In this way, when the need to exchange an item is identified, the material will be available, enabling immediate repair. This new contract model, as well as other new services that are being developed, will allow the growth of Fluxo's services business and add more value to customers. To support this demand, Fluxo will invest even more in the training of its employees, with the aim of offering a service of excellence.
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Wladimir Castro is an electrical engineer, graduated from FEI – Faculty of Industrial Engineering at SBC and postgraduate in Marketing from ESPM – Escola Superior de Propaganda e Marketing. He has always worked with automation, instrumentation and industrial maintenance and has worked for multinational companies such as Johnson Controls, Eaton, Emerson Process Management and Robbins & Meyers. While at Emerson, he worked most of the time in the AO – Asset Optimization (services) division, as a Business Manager. During this period, he performed parallel functions, with emphasis on the leadership of the Tacape Project, an initiative that involved the creation of procedures and tools that would guarantee that all the resources available in the system and highlighted during the sale phase of a PlantWeb system were actually delivered. and used by the customer, which would increase their satisfaction and make them continue to invest in a system with a premium price. For this work, he received in 2006 the Plantweb Award, outstanding in Latin America, from the hands of the President of Emerson for Latin America, Leonardo Rodriguez, in Saint Louis, USA.