Seeking excellence in customer service, Fluxo changed the structure of its sales team. The novelty is the creation of account managers, engineers responsible for the interface between Fluxo and each client. In addition to these, the commercial organization will continue to rely on product managers, product specialist engineers, who will focus on maintaining contact with the represented companies.
Product managers will be the spokespersons for equipment news and technical information, both internally to account managers and to customers in clarifying specific details. The account manager will be a technician in a variety of matters, committed to customer satisfaction. Service will be personalized and contacts will be centralized in a single professional.
The service area has not changed: currently with 20 multidisciplinary engineers, it will continue to provide after-sales assistance to ensure product availability.
Parallel to this innovation, Fluxo starts the year with new names on its board of directors. Marcos Hama takes over the direction of the Rio de Janeiro office with Murillo Campista as deputy director. For the business development sector, José Marinho Leite takes over as director, while Jorge Bueno becomes the new business development manager.
In 2005, Fluxo doubled its sales volume compared to 2004. For this year, Fluxo intends to extend the principles of continuous improvement of ISO 9001 to the administrative and financial areas. Another goal is to obtain the SA 8000 certification for Social Responsibility still in the first semester.